Contact registration@vtctskills.org.uk giving details – please try to include learner ID
Yes, by emailing registration@vtctskills.org.uk confirming the learner’s VTCT registration number and code of the qualification to be withdrawn.
Note: fees may apply, please refer to the fees document.
If a name error was made upon registration you will need to return to VTCT Skills’ Head Office (address at the bottom of this page) the certificate and unit transcript by recorded delivery along with a letter of explanation and accompanying documentation, e.g. Passport / Driving Licence.
Note: fees may apply, please refer to the fees document.
Reasonable Adjustment and Special Consideration information is located here.
For most NVQ/SVQ/VRQ assessments, a learner can attempt each paper 3 times. If a 4th attempt is required you will need to email exams@vtctskills.org.uk to request a paper based B paper. Please include the learner details, the unit code and your website username.
For qualifications other than NVQ/SVQ/VRQ please refer to the qualification specification for information on re-sits:
Note: fees may apply, please refer to the fees document.
If internet connection is lost the system will keep trying to connect until a connection is found. If you know your internet connection is going to be unavailable for a sustained period of time close down the browser. The learner has until the schedule window closes to login again and resume the assessment. If the assessment is not resumed and submitted before the schedule window closes any answers provided will be voided and no attempt is counted.
The learner has until the schedule window closes to login again and resume the assessment. If the assessment is not resumed and submitted before the schedule window closes any answers provided will be voided and no attempt is counted.
The schedule window has closed but the learner(s) did not start the assessment?
No result is submitted and no attempt is counted. You will be able to create a new schedule.
The VTCT Skills’ Instructions for Conducting Examinations can be found in the Document library.
Online assessments are scheduled in the Linx2Achieve e-testing system. You will find guidance on this page.
Don’t have a login? Exam officers can request a login by emailing linx2help@vtctskills.org.uk – Note: please make sure to email us from the email address we have registered for you.
Refer to the ‘System requirements’ document here.
For most NVQ/SVQ/VRQ assessments the duration of an assessment is indicated on the schedule page once a schedule has been created.
Assessment durations for qualifications other than NVQ/SVQ/VRQ are indicated in the qualification specification:
Paper based assessments are created via the Linx2Achieve system.
Notify VTCT Skills immediately by completing an assessment enquiry form. VTCT Skills will give instructions for the steps to take.
Yes, offline testing guidance is located on the About e-testing page. NB: Not all assessments are available offline.